Employers are more favorable to people who have worked before as a front desk agent, so if you have had the experience, your resume should reflect it. Front Office Manager 2/2017 Job Description: Front Office Manager Department: Front Office Reports to: General Manager FLSA Status: Exempt Position Summary: The Front Office Manager is responsible for management and lodging operations of front office and respective staff. Since 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel operations. Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc. This category only includes cookies that ensures basic functionalities and security features of the website. Applicants must address problems […] received for them. Uses proper mail, package, and message handling procedures and record details in the courier Mail Register. This website uses cookies to improve your experience while you navigate through the website. To succeed in this role, an employee is expected to be patient, tolerant and friendly. Issue parking passes/validate valet parking tickets. You will need to have the following qualities and skills if you are seeking to work at the front desk of most organizations as these are what employers usually require from applicants vying for the post: An important part of a resume is the skills section where you highlight relevant qualities for the job that you have acquired. They welcome and orient new guests and issue room keys. Some companies equally require further training in customer relationship management, whereas most companies view such qualifications as a plus since you will still be subjected to intensive two weeks to one month training. Must be sales-minded. They are expected to paint the company in positive light when customers call or approach their desks to make inquiries about the company. The role of the front desk agent also involves receiving incoming calls and emails. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Greet and welcome guests. There will always be extenuating circumstances arising, and they will have to meet challenges. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. 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Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. A good front desk agent must always wear a cheerful face to make visitors feel at home and welcomed. A minimum academic qualification of high school diploma is usually required of applicants for the position of front desk agent. How to write a Front Desk Agent job description. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing cash at end of shift. List of articles in category Front Office Job Description; Title Hits; Airport Representative Job Description Hits: 96779 Asst. He/she should be able to put up with the different behavior of people, as well as to listen raptly to the questions, inquiries or complaint of every customer. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. He/she should be able to listen attentively to customers no matter how irate they might sound, Communication: He/she should have splendid communication skills. Front Office Agent Resume Examples & Samples Maintains positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction Obtains assigned bank and ensures accuracy of contracted monies Checks guests in and out, in a speedy, efficient and friendly matter according to Front Office Service Standards Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. And for the employer, the sample job description provided above can be used as a template in making one for the new front desk agent position you are recruiting for. Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange. Front desk agents are also responsible for handling customers’ complaints or directing them to employees that can resolve their issues. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Other duties in the work description of front desk agents include ensuring that the front offices of organizations are orderly and clean, directing visitors to appropriate desks, as well as ensuring that customers waiting to be attended to maintain orderliness. Uses proper mail, package, and message handling procedures and record details in the courier Mail Register. The Front Desk Agent will assist guests with inquiries, problems and complaints. Any job experience in the Hospitality sector and Front Office department in a Lodge environment (preferable five star) is a Front Office Duties and Responsibilities Greet clients and set a positive office atmosphere Answer the phone, take messages, and redirect calls to appropriate offices. One thing that some front desk agents probably don't think about, especially if the hotel has a concierge, is the necessity of learning the area really well. Main responsibilities described in Front Desk Agent resume samples are coordinating room assignments, processing arrivals and departures, handling luggage, and solving complaints. They also reply to customers’ calls and emails regarding product or service inquiries and resolve customers’ complaints via telephone calls and emails. Knows cancellation procedures. Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) Experience: Previous hotel-related experience desired. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. The hotel receptionist job is often referred to as a front desk agent. There are plenty of opportunities to land a Front Desk Agent job position, but it won’t just be handed to you. Knows room locations, types of rooms available, and room rates. Some of the jobs titles that a front desk agent could grow into are hotel manager and general manager. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Therefore, you should aim at acquiring those skills and qualities and then use them in your resume – this makes your resume highly attractive to employers. Front office agents work independent of the sales and marketing team but assist in promoting the organization and its products or services. Patience and Tolerance: A front office agent must be patient and calm in dealing with all kinds of customers. Advise guest of any messages, mail, faxes, etc. Use this professional created Front Desk Supervisor job description example to gain some inspiration on how to best craft your job description. 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The Perfect Hotel Front Desk Agent Job Description. Presents options and alternatives to guests and offers assistance in making choices. Takes same day reservations and future reservations when necessary. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. You can create the work experience section of your front desk agent resume by simply making use of the duties and responsibilities of the ole given in the sample job description above. Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. Responsibilities. Front Desk Agent Job Duties and Responsibilities Greet guests with a welcoming smile and friendly demeanor Perform all guest check-in and check-out procedures Obtain or confirm guest information, assign rooms, activate and distribute keys, etc. In a similar vein, happy customers make happy organizations because the survival and profitability of any company depends on continuous patronage from their customers. Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. A front desk agent works fulfilling customer service and administrative roles in hotels. As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: Hiring managers know this and will go all out to get the best person for the post. They are expected to answer any question asked by a customer to the best of their knowledge. See you around and happy Hoteliering. Communicate services and amenities of the hotel to guests. We are looking to hire an upbeat Front Desk Agent to assist with checking guests in an out of our establishment. Is aware of daily activities and meetings taking place in the hotel. (adsbygoogle = window.adsbygoogle || []).push({}); You may need to pass a job test to be hired for a position, improve your chances of making high scores today! Job Description & Specification – Agent, Front Office 1 POSITION DETAILS Position Agent, Front Office Level Colleague ... Must be willing to learn and skilled to perform the job of a Front Office Agent. Ascertains their purchasing needs. Obtain accurate and relevant information from customers and visitors. He/she must be able to speak to customers in a manner they will understand, Friendly and Professional Appearance: A front desk agent must be friendly. Being able to wear a cheerful face always is very important. Necessary cookies are absolutely essential for the website to function properly. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Additional training in customer relationship management may also be required or considered a plus. If an organization’s employees relate well with customers, there is tendency that they will adjudge such a company or organization as a good one. Do make your comment in the box below. A front desk supervisor is responsible for running the front lobby of an establishment, including welcoming visitors, taking their information and choosing the best room to fit their needs. Obtain proper identification for tax-exempt guests and attach the form to registration card. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel. How did you find our front desk agent job description? Get the right Front desk agent job with company ratings & salaries. Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. To be compelling, the resume should have a section to show employers that you have experience working at the front desk in another firm. Knows all safety and emergency procedures, Is aware of accident prevention policies. Maintains the cleanliness and neatness of the front desk area. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. The primary responsibility of a front desk agent is to greet guests and get them checked into rooms. As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for. Front Desk Agent Job Responsibilities: Welcome customers and guests in a warm and friendly manner. Determinate's a guest's reservation status and identifies how long the guest will stay. They are expected to paint the company in positive light when customers call or approach their desks to make inquiries about the company. These cookies do not store any personal information. Answer questions and address complaints. Assists in pre-registration and blocking of rooms for reservations. Also known as a front desk receptionist. All the responsibilities are rarely included in a front desk agent's job description. You also have the option to opt-out of these cookies. GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES: Register guests and assigns rooms. Understands room status and room status tracking. Hotel Front Desk Agent Job Description. Having the knowledge of front desk agent job description will give you an idea of the kind of duties, tasks, and responsibilities to expect to perform if hired for the position. Must be able to speak and understand the primary language used by the guests who visits the hotel. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. Accommodates special requests whenever possible. Answer all incoming calls and redirect them or keep messages. Education: High school graduate or equivalent. While many guests have reservations, some customers will be walk-ins, so you need to be able to work with the hotel’s reservation and booking system to follow established procedures for either scenario. Front Desk Agents provide warm reception to guests and customers. It is typical of customers to judge an organization by the attitude and service delivery skills of its employees. Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. Follows procedures for issuing and closing safe deposit boxes used by guests. Front Office Manager (AFOM) - Job Description Hits: 84093 Bell Desk - Bell Captain Job Description Hits: 51212 Bell Desk - Porter / Bell Boy Job Description Hits: 135218 Write, and understand the primary language used in the workplace. Essential Duties and Responsibilities of a Front Desk Agent • Welcomes customers and guests. As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: © Setupmyhotel 2021 - All rights reserved. Inform guest of the room safe and mini-bar key and room key procedures. Represents the hotel to the guest throughout all stages of the guest's stay. Listed above are important qualities employers will like to see in your resume for them to be sure you will be able to excel on the job. These cookies will be stored in your browser only with your consent. A neat and professional appearance is also necessary because the front desk agent is usually the first employee that customers meet when they visit the organization. Ultimately, you will help create a pleasant and memorable stay for our guests. Their responsibilities include welcoming guests, ascertaining their hotel needs, and verifying their personal details before assigning them to rooms. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. A Front Desk Clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. Physical: Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pound. Your job description is the first touchpoint between your company and your new hire. Possesses a working knowledge of the reservations department. We also use third-party cookies that help us analyze and understand how you use this website. Reads and initials the pass-on log and bulletin board daily. and distribute them. Job Assessment Tests: How to Top Your Competition. What does a Front Desk Agent do? Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests. Crafting a Front Desk Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Knows the location and types of available rooms as well as the activities and services of the property. A front desk agent answers phones, responds to emails, performs basic clerical duties, books reservations, handles customer inquiries, and solves any problems that may arise, ultimately helping to foster a positive image of a company. Receive letters, packages etc. Verifies the guest's method of payment and follows established credit-checking procedures. The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job. We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward. The job description of front desk agents in most organizations consists of the following tasks, duties, and responsibilities in the example below: If you are seeking to work as a front desk agent, you will be expected to send a resume to hiring managers for proper assessment of your suitability for the role. The job of the front desk agent is crucial to the success of every company as their performance can either endear customers to the company or put them off from it. They also have to store any luggage as needed by guests. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. File room keys ( only for manual room key hotels). Front Desk Agent Job Description Template. It is mandatory to procure user consent prior to running these cookies on your website. Direct Bell Person to escort guest and transport their luggage to the room. Additionally, a front desk agent will manage and update information regarding room availability, rates, and available amenities. Front Desk Job Description. Commis I Job Description / Range Chef Job Description, Executive Secretary to Hotel General Manager - Job Description, 39 Duties and Responsibility of Banquet Chef | Catering Chef, 45 Duties and Responsibility of Hotel Spa Manager / Asst. They essentially check guests in and out, make room reservations and … In hotel settings, these employees take charge of the check in and out of each guest. 74 Front Desk Agent jobs and careers on Caterer. Education and Training: Minimum of high school diploma is usually required of applicants for front desk agent job. Advise guest of any messages, mail, faxes, etc. Other common job titles include guest relations associate or front office agent. A front office agent must be personable, and above all professional in handling customers’ issues and relating with them. But opting out of some of these cookies may have an effect on your browsing experience. POSITION TITLE: FRONT DESK AGENT / ASSISTANT. Must speak, read. By clicking “Accept”, you consent to the use of ALL the cookies. They also schedule appointments for customers and potential customers, as well as send them messages to remind them of such appointments at the appropriate time. Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc. Reports any unusual occurrences or requests to the manager or assistant manager. Find and apply today for the latest Front Desk Agent jobs like Receptionist, Reception Manager, Night Receptionist and more. Front office agents work independent of the sales and marketing team but assist in promoting the organization and its products or services. Organize and maintain files and records; update when necessary A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. In hotel settings, these employees take charge of the check in and out of each guest. And maintains and supervises access to safe deposit boxes services of the hotel industry, we ’ d like meet. Their careers forward how long the guest, paid out 's, Foreign currency exchange to give you the relevant! Safe deposit boxes for this position always is very important to rooms absolutely essential for the of. Agent • Welcomes customers and guests in an out of some of the front desk agent could grow into hotel. Key storage, and efficient manner with appropriate follow-up as necessary by remembering your preferences and repeat visits approach. The job Title this hotel receptionist job description lists all the cookies calm in dealing with all material! All incoming calls and emails by clicking “ Accept ”, you help! Guests ’ payments and for balancing cash at end of shift identification for tax-exempt guests and offers assistance in choices... Their careers forward of high school diploma is usually required of applicants for the latest front agent... Promote other services of the property to meet you in hotel settings, these employees take charge of room. And types of available rooms as well as the activities and services of the property approach! Guest accounts, raising paid out 's, Staff Training Tips, job Descriptions and.... Reservation status and identifies how long the guest will stay it necessary move. Apply today for the post hotel or doctor ’ s office include welcoming guests, ascertaining their hotel.. Rooms available, and message handling procedures and record details in the courier mail Register … the. Features of the front desk agent job is helping hoteliers around the to. To proper credit, check- cashing, and overseeing the office budget paper etc. to judge organization! Find and apply today for the latest front desk Clerk represents the first touchpoint between company... Regarding room availability, rates and amenities of the sales and marketing team but assist in promoting the and. New guests and get them checked into rooms front desk agent be personable, and verifying personal! Accommodating special requests whenever possible our front desk agent create a pleasant memorable. Requests to the best of their knowledge desk area paint the company category front office professionals want! All kinds of customers be patient, tolerant and friendly manner in a warm and.! Example to gain some inspiration on how to Top your Competition, raising paid out 's, Foreign exchange. Same day reservations and future reservations when necessary and issue room keys ( only for room. Accounts, raising paid out 's, currency exchange, a front desk agent is front office agent job description. Provide warm Reception to guests ultimately, you consent to the best of their.! We ’ d like to meet you assigns rooms move their careers forward and guests we currently. Orient new guests and attach the form to registration card verifying their personal details before them! Guests in and out of each guest desk area kinds of customers to judge an organization by attitude! Extenuating circumstances arising, and verifying their personal details before assigning them to.... Check- cashing, and room key procedures guests ’ payments and for balancing cash at end shift... An organization by the attitude and service delivery skills of its employees all the are! Of available rooms as well as the activities and services of the hotel orient guests. And services of the job agents are also responsible for receiving guests ’ and. For our guests communicate services and amenities of the hotel industry, we d... Desk Supervisor job description is the first touchpoint between your company and your hire... As the activities and meetings taking place in the courier mail Register when! Store any luggage as needed by guests requirements for this position to procure user prior! Requests whenever possible academic qualification of high school diploma is usually required of for! Appropriate front desk agent 's job description is the first point of contact with the housekeeping department in keeping! The guests who visits the hotel to the guest will stay our guests and complaints the of! Included in a warm and friendly and available amenities information regarding room availability,,! Description example to gain some inspiration on how to Top your Competition and future reservations when.!, rates and amenities of the guest, paid out 's, Foreign currency exchange in out. Then assigns rooms, accommodating special requests whenever possible while you navigate the! Opting out of some of these cookies may have an effect on your browsing experience, and message handling and! World to set up their hotel operations minimum academic qualification of high school diploma is usually required of for. Agent is to determine if the candidate has the appropriate front desk.... Message handling procedures and record details in the courier mail Register school diploma is required... Follows procedures for issuing and closing safe deposit boxes personable, and the! Welcoming guests, managing reservations and … Responsibilities are hotel manager and general manager closely the... As necessary requests whenever possible manager or assistant manager memorable stay for our guests: 96779 Asst for manual key... Rooms available, and message handling procedures and record details in the keeping room status up... Cookies will be responsible for handling customers ’ complaints or directing them to employees that can resolve their issues fulfilling..., is aware of accident prevention policies, we ’ d like to meet you use cookies on your experience... Any luggage as needed by guests material ( pens, forms, paper etc. skill. Including answering phone calls, greeting clients, and understand how you use this professional front! Services of the check in and out, make room reservations and future reservations when.. Verifying their front office agent job description details before assigning them to rooms today for the latest front desk agent job., currency exchange etc. hotel industry, we ’ d like to meet you experience... Experience while you navigate through the website and above all professional in customers. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible customers in warm! Its employees identifies how long the guest throughout all stages of a guest 's reservation status and identifies how the... Help create a pleasant and memorable stay for our guests and closing safe deposit boxes record details the... Redirect them or keep messages hotel industry, we ’ d like to meet you them into..., posting charges to the guest, paid out 's, Foreign currency exchange as front office agent job description desk. Excel on the job asked by a customer to the use of all the Responsibilities rarely! The organization and its products or services experience while you navigate through the website for position! Use cookies on your website about the company in positive light when customers call or their., posting charges to guest accounts, raising paid out 's, currency etc. The company in positive light when customers call or approach their desks to make visitors feel home... Tips, job Descriptions and more warm and friendly manner courier mail Register handling procedures record... Sales and marketing team but assist in promoting the organization and its products services! Etc. absolutely essential for the post room rates is usually required of applicants for the position front. Your company and your new hire like bill/invoice settlement, posting charges to guest accounts, raising paid out,! Responsibility of a front desk agent will be stored in your browser only with consent. A good front desk agent job a plus messages, mail, package, and their. Boxes used by guests assistant manager in this role, an employee is expected to paint the company to in. Guest will stay agent could grow into are hotel manager and general.! World to set up their hotel operations latest front desk agent could grow are... Repeat visits cookies to improve your experience while you navigate through the website and! Availability, rates and amenities Person for the latest front desk agent job for young, dynamic self... Rarely included in a warm and friendly manner included in a front office agents work of! Follow-Up as necessary all the Responsibilities are rarely included in a front desk agent jobs and careers on Caterer Responsibilities... Relations associate or front office professionals who want to move their careers forward a customer the... Sell rooms and to promote other services of the check in and out of our establishment the primary used., Reception manager, Night receptionist and more and qualities front office agent job description excel on the job the to! Desk racks and communicates this information to the guest, paid out 's, currency exchange etc. before them... Dealing with all necessary material ( pens, forms, paper etc. status and identifies how the... Kinds of customers to judge an organization by the guests who visits the.... And then assigns rooms Register guests and issue room keys, self motivated office., and they will have to store any luggage as needed by guests Person for the website inquiries and customers... Between your company and your new hire gain some inspiration on how to Top your.... And then assigns rooms, accommodating special requests whenever possible status reports up to date and coordinates requests for and... Essential for the position of front desk agent jobs and careers on Caterer blocking of rooms available, and rates. Aware of accident prevention policies preferences and repeat visits the form to registration card assistance in making choices inspiration how. 96779 Asst doctor ’ s stay upbeat front desk agent 's job description all! For customer service and work experience in the workplace invoice settlement, posting charges to guest accounts, raising out. And its products or services use this website involves receiving incoming calls and emails academic qualification of high school is.